Aug. 2023 - Nov. 2023
Product Design - Personal Project
My Responsibility: UX Research, User Testing,
UXUI Design, Prototyping, Modeling
Hug is a psychological counseling AI chatbot which provides mental therapy services for people, with professional psychlogical knowledgebase and answers in a humanized way.I was inspired by my friend who encountered continuous emotion fluctuations and depression. The way she healed herself was long and difficult with thousands and hundreds of conflicted inner voices. So, I’m wondering if I could help people like her, to have a comfortable and enjoyable therapy experience to rest.
1. Based on research data, especially young adults aged from 18-25 years old, get the highest percentage of group who have mental health issues2. Most of young adults don’t go therapies or other treatments
“Mental therapy is time-consuming, expensive, and sometimes not efficient.”-Katherine
“It’s hard to find an appropriate therapist who can understands you well.”-Cengceng
“Sometimes I feel really anxious but I don’t know how to express and solve.”-Molly
Difficulties in Having A Good Therapy
Unmatched therapist and inefficient therapy
People are unaware of mental health issues
High costs
of money and time
How might we provide a more comfortable and convenient therapy to people who have mental health issues?
· Sentiment Analysis could help NLP to better understand human’s emotions· It could generate more humanized answers based on individuals’ emotions
Psychological theories enhance performance of machine learning
Theory of mind identifies mental state and analyzes human actions
AI simulates in a way like human, psychological models explain theories of human mind
1. Matching therapist and patient could contribute to better therapy outcome
2. Stronger relationship and greater alliance could help to produce better outcome
3. Lower anxiety and avoidance attachmentment promote better therapy outcome
AI Chatbot
Psychological
Model
Personality Match
